Delivery Policy

Please note Jack&Ginger cannot guarantee specific delivery dates and therefore, please allow up to 5 working days for delivery within UK alternative dates are stated in the product description. This is subject to goods being in stock, payment authorisation and you should allow for a longer delivery time during the Christmas and sale periods. We are unable to guarantee delivery earlier than this time frame.

Stock permitting, all orders are usually despatched within 24 hours, although most parcels are sent the same day (Monday to Friday) most arrive with UK customers within 2 working days. In the event that an item is out of stock, we will notify you and you may consider the following options;

– Cancel your order & we will refund you

– Choose an alternative from stock

– We can despatch your order as soon as we receive new stock

Standard Delivery

Our delivery charge increases depending on the number of items you wish to purchase due to the weight of the parcel. One item is charged at £3.50 delivery with every additional item costing an extra £1.50 delivery. Please allow 7 working days for your delivery.

If you are not at home the parcel is left at the Post Office for your collection, the Postman should leave a card through the door to inform you.

If the parcel is not collected by a certain date it is returned to us, in this situation we do not refund the shipping charge, and we charge to resend the parcel. We will email you as soon as the parcel is posted.

If you think a parcel is taking too long please contact us.

Please contact us for any further information.

Returns Policy

Unwanted and faulty goods may be returned for a refund. Regrettably we are unable to refund personalised items or garments that have been worn, unless faulty. Please return items in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 working days of receipt of your goods enclosing the delivery note/copy invoice provided with the goods.

Please ensure you return the goods to us in their original packaging. Although your statutory rights as a consumer will not be affected, the goods are second hand without the packaging and we may not therefore be able to exchange them voluntarily. You can take the goods out of the packaging to try them out, but don’t throw it away and please return it with your goods.

Refunds will be made for the original purchase amount against the original form of tender less postage costs. Please note that in all other cases postage or other return costs will be the customer’s responsibility except in the case of damaged, faulty or incorrectly supplied goods.

When returning goods on which you have received a discount or special offer, that discount/offer will no longer apply if you fall below the discount/offer threshold and the refund will be adjusted accordingly this also applies to postage costs. Additionally any free promotional gift issued with an order must also be returned if you are returning those goods.

None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations when goods are faulty or incorrectly supplied. In the unlikely event of this being the case please return the goods to us.

Returns Procedure

To return unsuitable purchase(s), we recommend that you post the package at your Post Office using a recorded delivery service. We strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. We regret that we cannot be held responsible for non-delivery of returned goods.

All returns should be sent to;
Midbrook House
Intakes Lane
DE56 2LU

If you would like to discuss the return of any item, or have any further questions about our returns policy please contact a member of our staff on 07920 057002.